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Field Service

For the past two decades, Novellus has consistently worked with customers to develop support solutions that are critical to long-term success. Our team of experts collaborate with our customers to determine the optimal level of support and service needed to improve manufacturing efficiency, yield productivity and tool reliability. Additionally, all options to minimize operating costs are thoroughly explored. Through customized and dependable support modules, we continue to earn and maintain the trust and confidence of our customers.
Performance Experts

When you choose Novellus as your support partner, you immediately gain a resource organization of knowledge, skill and talent. Our Field Service Engineers (FSEs) have access to up-to-the-minute information, Best Known Methods (BKMs), cutting-edge technology and documentation. We require they attend a rigorous training program as well as complete an extensive certification/validation assessment process in order to be recognized as a certified engineer on each Novellus product. Our FSEs are engaged in our Continuous Improvement Process (CIP), enabling them to access the latest reliability, productivity and process enhancements to improve your business operations.

Contact Information

Field Service is ready to help with a current tool issue or to work with you to create a roadmap to meet your future production needs. Please contact us at the office nearest you.

REGIONAL FIELD SERVICE OFFICES

Click your region to find the Field Service office closest to you. Field Services Map

COUNTRYSTATEOFFICETELEPHONE
US
 ArizonaChandler480.961.1600
 IdahoBoise208.429.5750
 New YorkHopewell Junction845.896.5591
 OregonHillsboro503.844.2000
 OregonTualatin503.685.8345
 TexasAustin512.326.1122
 TexasDallas972.960.0296
 VirginiaManassas703.367.7255
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P.R. China
 ChinaBeijing86.10.5102.9707
 ChinaShanghai86.21.5080.2056
 ChinaSu Zhou86.512.62522779
 ChinaTian Jing86.22.23724331
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Japan
 JapanFukushima-ken (Aizu Wakamatsu Service Center)81.242.29.1171
 JapanNiigata-ken (Joetsu Office)81.255.27.4571
 JapanKanagawa-ken (NJP Headquarter)81.44.850.1500
 JapanKumamoto-ken (Kumamoto Service Center)81.96.289.2464
 JapanNagasaki-ken (Nagasaki Service Center)81.95.725.5627
 JapanIbarake-ken (Naka Service Center)81.29.270.1061
 JapanOita-ken (Oita Service Center)81.97.555.9930
 JapanOsaka-shi (Osaka Office)81.6.6838.2155
 JapanYamagata-ken (Yamagata Service Center)81.235.29.0318
 JapanYokkaichi-shi (Yokkaichi Service Center)81.593.59.3085
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Korea
 KoreaChoongBuk-Do (CheungJuOffice)82.43.236.2611
 KoreaKyungKi-Do (Icheon Office)82.31.636.3342
 KoreaKyungKi-Do (Kiheung Office)82.31.280.4500
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Malaysia
 MalaysiaSarawak60.82.369084
 MalaysiaKedah Darul Amam60.4.403.3368
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Singapore
 SingaporeSingapore65.6.353.9288
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Taiwan ROC
 TaiwanHsinchu City886.3.573.0550
 TaiwanLinkou886.3.211.4686
 TaiwanTaichung886.4.23580188
 TaiwanTainan886.6.583.3199
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Europe
 EnglandLeicestershire (Peter Wolters office)44.1455.631707
 FranceCrolles33.4.76.080000
 FranceLe Coudray33.1.64.93.7070
 FranceRousset33.4.42.53.5430
 GermanyDresden49.351.8838.3200
 GermanyMunich49.89.960583.0
 GermanyRendsburg (Peter Wolters office)49.4331.458.0
 IrelandKildare353.1.6293270
 ItalyAgrate39.039.605.86.24
 ItalyCatania39.095.592810
 NetherlandsAmsterdam31.20.655.6205
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India
 IndiaBangalore91.80.22296146
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