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Spare Parts Support

Thin Film Deposition, Photoresist Strip, and CMP Products


Ordering  

Customers can rely on our Logistics department to provide spares, refurbished parts, consumable supplies, preventative maintenance kits and more.  We provide this service for both warranty and non-warranty systems.

Part number information and Illustrated Parts Guides are available on the MyLam website.

Customer Service Representatives (CSR) are available 24 hours a day, 7 days a week to support your critical and replenishment order needs.

Warranty Parts Orders

For systems under warranty or service contract, call your local FSE or our Field office Field Service for assistance.

Regional Contact Information

For questions or assistance with spare parts ordering, contact us via the following phone numbers or email addresses.

 

Region Phone Fax Email
US 877.569.6823 510.249.4391 Logistics@lamresearch.com
  877.569.6823    
China 86.21.5080.2056      86.21.5080.2680    Logistics-China@lamresearch.com
  86.400.820.5299    
Japan 81.476.20.1891 81.476.22.3601 NSJ.logistics@lamresearch.com
Korea 82.31.738.1114 82.31.714.9921 Logistics-Korea@lamresearch.com
Malaysia 60.4403.3368 60.4403.3378 Logistics.SEA@lamresearch.com
Netherlands   31.20.655.6205 31.20.655.6195 NSJ.logistics@lamresearch.com
Singapore 65.6854.8700 65.353.6833 Logistics.SEA@lamresearch.com
Taiwan 886.3.573.0550 886.3.573.0553 Logistics-Taiwan@lamresearch.com



Information Provided by Logistics CSR

Pre Sales

  • New account set up
  • Quotes
  • Advise customer of policies regarding warranty, discounts, refurbishment and return policy, etc.

Spares Sales

  • Order Processing
  • Expedite internally for urgent orders
  • Material movement – work with warehouse and shipping

Post Sales

  • RMA requests
  • Shipping discrepancies
  • Accounting or invoicing issue resolution